Shipping Policy & Returns
UTZ MARKET SHIPPING POLICY:
All of the products on the UTZ Market ship directly from Guatemala to you. We want to thank you for your understanding that artisanally made products take time.
Processing Your Order
Your order will be processed in 1-2 business days.
Fulfilling Your Order
UTZ Market holds a limited quantity of most brands products in inventory. If the products you ordered are in stock your order will be fulfilled in 1-3 business days. Please note that just because a product is available for purchase on the UTZ Market does not mean that we are holding that product in inventory. If the product is not in stock we will need to order it to be made by the producer, production lead time can take anywhere from 5-10 days or more depending on the product at this time your purchase will be processed and shipped. We will keep you posted each step of the way.
Shipping Your Order
Once your entire order has been processed and fulfilled we will ship your order according to the shipping service you selected/matches your needs. We ship all orders through our partner company UTZ BOX - check them out, they get ship done and have a lot of fun!
Shipping to the Continental U.S.
- If you are in the Continental U.S. you can enjoy our $10 Flat Rate service. All orders that ship with the Flat Rate service will be delivered in 14-18 days from the day the order was shipped. We will send you a tracking number to track your package.
- If you are in Continental U.S. you can pay an additional amount in shipping to have your product delivered in 6-8 days from the day it ships. (You will not be charged the $10 Flat Rate if you chose to go with our Plus Service.)
Shipping to Alaska, Hawaii, U.S. Territories, Canada, and Mexico*
- If you are in one of these states, territories, or countries a unique shipping option will appear for your purchase based on the weight these products will arrive in 6-8 days from when the order ships.
- We will send you a tracking number to track your package.
Shipping to the Rest of the World*
- We ship to nearly every country in the world. A unique shipping option will appear for your purchase based on the weight these products will arrive in 6-8 days from when the order ships.
- We will send you a tracking number to track your package
* If you order products to be delivered to any country outside the United States you are responsible for paying any and all import duties and taxes. UTZ Market cannot accept returns for products if you do not pay the applicable duties and taxes and we will not be able to issue a refund for any reason if duties and taxes have not been paid.
Refunds & Exchanges
Each brand has their own Refund, Return, and Exchange policy - please review this on their shop page or on the individual product page. If a product arrives damaged or is does not match the product you ordered then you can file a claim with firstname.lastname@example.org. All claims need to be field within 10 days of the date your order was delivered based on the tracking information provide. It may take up to 21 days to resolve a claim.