Shipping & Returns Policies
We appreciate your support and understanding that this process benefits the creators, so thank you for your patience. When you order we will confirm if the products you purchased are in-stock or if the artisan is getting down to business to make them.
- $10 Flat Rate to the U.S. - This option is available on all orders being shipped to the Continental US; it means that no matter whether you order 1, 3, or 10 products from UTZ Market the cost of shipping is $10. Our Flat Rate Service offers a 4-6 day delivery timeframe from the date your order shipped.
- Hawaii, Alaska, & International Shipping Options - The cost of shipping for your order will be calculated at check-out. Depending on where you live, your package will arrive in approximately 5-14 days from the date it ships out from Guatemala, not including extra time in Customs*
*If you order products to be delivered to any country outside the United States you are responsible for paying any and all import duties and taxes.
**Orders will not be shipped until all products are included.
Should there be an issue, error, or damage with your order please let us know immediately. Send us an email to file a claim at info@utzmarket.com with photos of the packaging and products within 10 days of the date it was delivered. It may take up to 28 days to resolve a claim once filed.
If you are not 100% satisfied with your purchase we do accept returns on most products. Please send an email to support@utzmarket.com to inquire about a return within 10 days of the arrival of the order. Note that if the return request is granted UTZ Market will deduct $8 from the refund to cover a restocking fee.
- Custom made, one of a kind products, sale items, or any purchase made with a discount/promo code are considered final sales and refunds will not be granted.
UTZ Market cannot accept returns for products if you do not pay the applicable duties and taxes and we will not be able to issue a refund for any reason if duties and taxes have not been paid.
All orders are shipped from Guatemala. Please note that all shipments to the United States are subject to applicable U.S. import regulations. These costs are not included in the product price or shipping charges at checkout. Customers are responsible for:
- A customs clearance/courier processing fee of $18.31 per package.
- A 10% duty applied on the declared value of the goods (per IEEPA regulations).
- An HTS (Harmonized Tariff Schedule) duty rate that typically ranges between 5%–20%, depending on product classification. In some cases, products may qualify for reduced or waived tariffs under the CAFTA-DR trade agreement.
